Description
This training on Total Quality Management will equip participants with the essential tools, techniques, and mindset needed to effectively implement TQM principles within their organizations, fostering a culture of quality, continuous improvement, and customer-centricity. Participants will learn how to engage employees at all levels, optimize processes, make data-driven decisions, and drive meaningful change to enhance product and service quality, ultimately leading to improved customer satisfaction, operational efficiency, and organizational success.
Who should attend?
This training course is intended for:
- Managers / Supervisors / Team Leaders Quality assurance
- Organizational development professionals Process improvement specialists
- Any professionals interested in implementing TQM practices
Learning objectives
Upon successful completion of this training course, the participants will be able to:
- Provide participants with a foundational understanding of Total Quality Management principles.
- Introduce participants to key tools and techniques for implementing TQM in their organizations.
- Emphasize the importance of employee involvement, continuous improvement, and leadership support.
- Prepare participants to initiate TQM practices within their respective departments or organizations
Prerequisites
There are no prerequisites to participate in this training course.
Course Agenda
- Day 1:
- Introduction to Total Quality Management (TQM)
- Principles and concepts of TQM
- Importance of TQM in organizational success
- Day 2:
- Quality planning and implementation
- Tools and techniques for quality improvement
- Quality assurance and control
- Day 3:
- Employee involvement and empowerment in TQM
- Continuous improvement and Kaizen practices
- Leadership’s role in driving TQM initiatives
