Description
In today’s rapidly evolving and competitive business landscape, organizations face an array of challenges that demand swift and effective solutions. Ensuring quality management while addressing these challenges is critical to sustaining growth, enhancing customer satisfaction, and driving operational excellence. This comprehensive training course, Problem-Solving and Root Cause Analysis for Quality Management, is designed to empower professionals with the knowledge, methodologies, and tools necessary to tackle problems systematically and strategically.
Whether you are a quality management professional, team leader, or decision-maker, this course is your gateway to mastering the art of problem-solving and root cause analysis. By the end of the program, you will be equipped with practical skills and insights to drive quality improvements, foster innovation, and contribute to the long-term success of your organization.
Who should attend?
This training course is intended for QMS Practitioners
Learning objectives
Upon successful completion of this training course, the participants will be able to:
- Understand the definition of a Problem and its characteristics.
- Problem-solving process – DMAIC.
- Elements of Problem Identification.
- Applying Root Cause Analysis (Ishikawa Diagram, 5 Whys, Brainstorming, etc).
- Developing Creative Solution Process and Strategic Considerations in Implementing Decisions
- Applying risk assessment in decision making
- Other related tools and techniques (Pareto analysis, Decision tree analysis, McKinsey 7’s Framework, etc).
Educational approach
The course adopts an engaging and practical educational approach, blending theoretical instruction with hands-on learning. Participants will explore real-world applications through case studies, simulations, and collaborative activities, applying tools like the Ishikawa Diagram, 5 Whys, brainstorming, and decision tree analysis. With continuous feedback and the integration of advanced techniques such as Pareto analysis and risk assessment, learners will gain the confidence and skills to address complex quality management challenges effectively and drive continuous improvement.
Prerequisites
There are no prerequisites to participate in this training course.
