The IT Service Management Certification Program offers training courses at the Foundation and Professional level, the former preceding the latter in the TRECCERT certification path. Explore below to find the certification program that fits your interests.
Certified IT Service Management Foundation
Certified IT Service Management Foundation professionals have a basic understanding of service management and IT services industry. The certified professionals are able to understand the basic concepts of IT service management types of IT services and current trends. This certification provides a solid foundation for professionals wishing to pursue a higher level of certification within the TRECCERT certification scheme for IT service management.
Certified IT Service Management Professional
Certified IT Service Management Professional individuals have profound knowledge and skillset in IT service management based on the ISO/IEC 20000-1 requirements. This credential is suitable for professionals who are responsible for the partial or overall setup of the IT service management system (ITSMS) in their workplace. In order to successfully qualify for the highest level within the TRECCERT certification schemes, candidates must achieve the Professional Certificate and have extensive experience in IT service management.